Returns that convert
customers, not refunds
TurboReturns gives your Shopify store a branded returns portal, automated shipping labels, smart exchange nudges, and tracking that triggers refunds for you.
Free plan available · No credit card required
Integrated with the tools you already use
How it works
From customer request to resolved return — fully automated in four steps.
Customer submits via portal
Your branded portal lets customers look up their order, pick items, and select refund, exchange, or store credit.
Review and approve in one click
Your team sees every return in a clean dashboard. Approve, reject, or let auto-approve rules handle it for you.
Label generated and emailed
TurboReturns generates a FedEx, UPS, or USPS label and emails it to the customer instantly. No printing needed.
Refund or exchange on delivery
When the package hits in-transit or delivered, your configured processing rules fire automatically in Shopify.
Everything you need to handle returns well
Built for Shopify merchants who want to turn returns into an advantage, not a headache.
Branded Returns Portal
A fully white-labeled self-serve portal that matches your store. Customers find their order, select items, and submit in under 60 seconds.
Smart Exchange Nudges
Intelligently redirect refund requests toward exchanges and store credit. Keep revenue in your store with configurable prompts.
Automated Shipping Labels
Generate FedEx, UPS, and USPS return labels automatically. Use TurboReturns negotiated rates or connect your own carrier account.
Auto-Approve & Processing Rules
Trigger refunds and restocks automatically when a package hits in-transit or delivered status. Zero manual processing.
Returns Analytics
Understand why customers return products. Spot quality issues, sizing problems, and listing inaccuracies before they cost you.
Real-Time Tracking Updates
Carrier tracking polled every 10 minutes. Customers and merchants get email updates at every status change automatically.
Multi-Store Management
Manage returns across multiple Shopify stores from a single dashboard. Perfect for agencies and growing brands.
Policy Enforcement
Enforce your return window, excluded SKUs, and allowed return types automatically. No more edge case exceptions.
Merchants love it
Real results from real Shopify stores.
“We cut refunds by 34% in the first month just by offering exchanges at the right moment. TurboReturns paid for itself immediately.”
Sarah Chen
Founder, Meridian Supply Co.
“The portal is so clean that customers actually compliment our returns process. That never happened with our old solution.”
Marcus Brown
Head of Ops, Atelier Goods
“Managing returns across 4 stores used to take half my day. Now it's 20 minutes.”
Emily Davis
Operations Manager, The Bolt Agency
Simple, transparent pricing
Start free. Upgrade as you grow. Cancel anytime.
Starter
For stores just getting started.
- 10 returns/month
- 1 store
- Branded portal
- Email notifications
- Shipping labels
Growth
For stores that need automation.
- 100 returns/month
- 3 stores
- Custom branding
- Analytics dashboard
- Auto-approve rules
- Priority support
Pro
For high-volume stores and agencies.
- Unlimited returns
- Unlimited stores
- White-label portal
- Advanced analytics
- Exchange automation
- Dedicated onboarding
Ready to fix your returns?
Join Shopify merchants who turned their returns process into a competitive advantage.